Frequently Asked Questions & Policies

Please see our FAQs and Policies below.
If you have any questions we can be reached 9 am to 5 pm EST, Mon - Fri, at 740-908-2278 (CART) or


Q: Can you replace a Missing or Lost Part?
A: If your product arrived missing parts, please email us at and let us know the problem and your order ID. 

Q: Which Tubstr utility cart is right for me?
A: View our Comparison Chart: Here


Q: Where can I buy Tubstr products internationally?
A: Unfortunately, we are only able to ship within the continental U.S.

Q: Are your products available for purchase in retail stores?
A: Our products are not currently available in retail stores

Q: How can I place a Tax Exempt Order?
A: Please follow the directions below to get set up with a tax exempt account. If you have any questions, please do not hesitate to email or call 740-908-2278 (CART). 
Step #1: Create a Customer Account on our Website
Step #2: Email your Tax Exempt Forms to  ***Important!*** In the Subject Line please let us know the name your account was created under. Ex: Subject: “Tax Exempt: John Smith” 
Step #3: Receive Tubstr email confirmation We will review your certificate, update your account to tax exempt, and then email confirmation that your account is all set!  
Step #4: Place your order through our website ( You’re good to go! Your customer account can place tax exempt orders. Note: To comply with federal requirements, your billing address must be the same as the address on your tax exempt form.  


We offer free shipping on orders to the Continental US. Most orders ship via ground shipping and generally will arrive within 4-7 business days of shipment, unless otherwise noted. We are unable to ship to PO Boxes.

Returns: 90 days
Tubstr accepts returns of regular orders initiated within 30 days of receipt of product, for products in new condition and original packaging. Please contact us for return authorization information. For more details, read here.

Damaged Items / Quality Guarantee
Any product found within 1 year warranty to have defects in materials or workmanship will be replaced. This includes items arriving damaged or missing parts. Email us at and we'll get a replacement part or product out to you quickly. For more details, read here.

Purchase Orders 
We gladly accept purchase orders for orders of 10 units or more. Please email your POs to and we'll process your order quickly and provide you with an invoice.